Refund policy
We want you to be satisfied with your purchase. Because wheels and tires become used products the moment they are mounted, the conditions below are stricter than for general merchandise. Please read them before ordering.
1. Return window
You may request a return within 30 days of the delivery date. Requests made after this window cannot be accepted.
2. Condition of returned goods
Mounted or installed products cannot be returned. Once a tire has been mounted on a wheel, or a wheel has been fitted to a vehicle, it is legally a used product, cannot be resold, and is not eligible for refund or exchange under any circumstances.
To qualify for a return, items must be:
- Unmounted, uninstalled and never fitted to a vehicle
- Free of scratches, curb marks, mounting scuffs and road debris
- In the original packaging with all hardware, center caps and labels
- Free of any applied balancing weights, valve stems or TPMS sensors
We inspect every returned item on arrival. Items that fail inspection will be returned to you at your expense, or refunded at a reduced value at our discretion.
3. Non-returnable items
- Any mounted, installed or road-used wheel or tire
- Special-order items not held in regular stock
- Clearance and final-sale items, marked as such at the time of purchase
- Items damaged by improper installation, misuse or accident
- Gift cards
4. Restocking fee
Approved returns are subject to a 20% restocking fee, deducted from the refund. This covers inspection, repackaging and the loss of value on a returned unit.
5. Return shipping and original freight
You are responsible for return shipping costs and for packaging goods so they arrive undamaged. We recommend a tracked, insured service; we cannot refund items that do not reach us.
Our shipping is included in the item price, not added at checkout. Because of this, the actual outbound freight cost we paid to deliver your order will also be deducted from your refund. This does not apply where the return is our error or the product is defective.
6. How to start a return
Email info@customsource.co with your order number, the items concerned and the reason for return. We will reply with a Return Merchandise Authorisation (RMA) number and the return address.
Returns sent without an RMA number cannot be identified or processed and may be refused by the receiving warehouse.
7. Refund processing
Once your return is received and passes inspection, we will notify you and issue the refund to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.
8. Damaged, defective or incorrect items
Inspect your order on delivery. If an item arrives damaged, is defective, or is not what you ordered, contact us within 5 business days of delivery with photographs of the item and the packaging.
Where the fault is ours or the carrier's, we cover all costs. You will not pay return shipping and no restocking fee applies.
9. Manufacturer warranties
Wheels and tires carry the warranty offered by their manufacturer, including any treadwear, workmanship or road hazard coverage. These warranties are administered by the manufacturer, not by us. We will help you open a claim and provide proof of purchase, but we cannot issue a refund or replacement on the manufacturer's behalf.
10. Exchanges
We do not process direct exchanges. Return the original item under this policy and place a new order for the replacement, so your replacement ships without waiting on the return to arrive.
Last updated: 3 September 2026