Shipping policy

Shipping is included in the price of every product. There are no separate delivery charges at checkout and no minimum order value.

1. Free shipping, included in the price

Every listed price already covers standard ground delivery within the United States. You will not see a shipping line added at checkout. This applies to single items and full sets alike.

2. Where we ship

We ship to street addresses within the United States only. We do not currently ship internationally.

We cannot deliver to PO Boxes, as wheels and tires exceed the size limits of postal box delivery. Deliveries to Alaska, Hawaii and APO/FPO addresses may be restricted or subject to an additional quote. Please contact us at info@customsource.co before ordering.

3. Processing time

Orders are picked and dispatched from our Houston, Texas warehouse within 1 to 2 business days of payment clearing. Orders placed at weekends or on public holidays are processed on the next business day.

4. Transit time

Typical ground transit is 2 to 7 business days after dispatch, depending on distance from Houston. Transit times are carrier estimates and are not guaranteed.

Wheels and tires are heavy freight. Larger orders, such as a full set, may travel on separate tracking numbers and arrive on different days. This is normal and does not mean part of your order is missing.

5. Tracking

You will receive a shipping confirmation with tracking as soon as your order leaves the warehouse. Tracking can take up to 24 hours to show its first scan.

6. Address accuracy

Please check your delivery address carefully. We are not responsible for orders delivered to an incorrect address supplied at checkout, and any redirection or redelivery fees charged by the carrier will be passed on to you.

7. Damaged or lost shipments

Inspect the packaging before signing for a delivery. If the shipment is visibly damaged, note it with the driver and photograph it before opening.

Report damaged or missing shipments within 5 business days of the delivery date, or the expected delivery date where the order has not arrived, so we can file a carrier claim in time. We will replace or refund goods lost or damaged in transit at no cost to you.

Last updated: 3 September 2026